What Content Types Can I Create, and When Should I Use Them?

Within Knowledge in Intercom, you can create various types of content to effectively address the needs of both your teammates and your customers. These content types can also be used to power Fin AI Agent and Copilot.

With Intercom, you have the following native content types:

And a bunch of other content types that are supported:

For details and when should you use them, please refer to this official guidance: Overview of content types and when to use them.