What is a Product Tour?
Intercom Product Tours are multi-page interactive guides designed to help customers discover our product's value. They allow us to create step-by-step walkthroughs of our product, perfect for onboarding new users or showcasing new features. With Product Tours, we can:
Onboard new customers with multi-page tours that require no code to set up.
Automatically show tours to a target audience on a specific page, like paid customers who visit a new feature.
Proactively guide customers by sharing tours in conversations, messages, and bots.
Re-engage inactive customers by sharing tours as links in emails, or engage customers by linking to a tour inside your product.
Create a more personal tour by using video pointers to guide customers.
These tours work on desktop web apps, helping drive better adoption across the customer lifecycle. For similar function
How to create a Product Tour?
Click the button below to follow our interactive demo to learn how to create your first product tour:
TIP: For more details, please refer to Intercom's official guidance here: Designing a Product Tour.
When you reading the official guidance section 'Choose a site to build your tour on', use the URL below. This URL simply informs Intercom that you want to build a tour for this product; it does not mean the tour will start here. You must manually select a start point or start page by following the official guidance later.
Production: https://icontrol.crisisgo.net
Test (Staging): https://icontrol.s01.crisisgo-staging.net